Artwork that is commissioned requires a 50% deposit.
If a commission is cancelled after the deposit is paid it will be refunded providing the work has not been already started.
If the artwork is underway the deposit is non refundable.
Artwork must be paid in full prior to dispatch
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On commission I require a non-refundable 50% deposit by BACS.
As stated in the Consumer Contracts Regulations of June 2014, you have a 14 day cooling off period during which you are entitled to a full refund of your deposit if you decide to cancel the commission.
After this time, the deposit for your commission is non refundable, but it is transferable once to another commission, within 6 months.
If the commission has been agreed to be started before 14 days has passed, the deposit is non refundable.
Gift Vouchers are to be paid in full at time of purchase and are valid for 1 year.
There is a 14 day cooling off period from the date of purchasing a Gift Voucher during which you are entitled to a full refund of your payment if you decide to cancel.
There is a further 48 hours from the 'giving date' (e.g. birthday or Christmas), if it is outside of this window, if the gift is deemed unwanted or unsuitable.
Unfortunately, after this time, no refunds will be given.